%202024-02-16.svg)
Operations and Performance
/
Aviation
Operational Excellence Program
How to improve on-time performance and schedule reliability during critical summer operations across a group of airlines?
Challenge
Pre-Covid in 2019, the air transport system reached its limits towards ensuring reliable on-time operations with many airlines struggling to meet customer expectations. The Lufthansa Group performed below market average operationally and was faced with a significant risk of losing passengers in the long term. As a countermeasure, an Operational Excellence program was set up across all airlines and functions in the Lufthansa Group.
Approach
Our Founder & Managing Partner led the program as internal manager over a period of 9 months:
- Setup of a real-time performance dashboard also allowing for root cause analytics
- Structured analysis of delay drives and development of improvement measures
- Thorough implementation with focus on levers promising short-term effects
- Establishment of a steering governance across airlines and functions
- Continuous communication to both external (media) and internal (staff) stakeholders
Impact
Potential Levers
Key Takeaways
The corporate-wide program proved widely successful with the following achievements:
- 7%p improvement in on-time performance vs. 2018
- 40% reduction in flight cancellations
- Significantly improved perception with passengers
%202024-02-16.svg){kind=spacer}
Copyright © 2024 Conves